Privacy Policy

We use the information we collect to:

• Process your booking requests and provide pet boarding services
• Communicate with you about your bookings, appointments, and pet care
• Send you updates, photos, and videos of your pet during their stay
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional communications (with your consent)

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Emergency Contacts: With veterinarians or emergency contacts you provide in case of pet health emergencies

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving promotional emails (by clicking "unsubscribe" in our emails)
• Request a copy of your data or request data portability

To exercise these rights, please contact us at [email protected] or call 336.529.7211.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.